If you are unable to attend your scheduled appointments, we ask that you give us sufficient notice of 2 hours.

We, like all other medical centres are constantly short of doctors and appointment availability.

We understand unexpected situations arise which result in you being unable to attend your appointment, however if notice is given it enables us to offer your appointment to someone else in need of medical care.

Patients who fail to attend their appointments without sufficient notice, will be contacted and offered to reschedule. A follow up letter will be posted to the patient, parent or carer the following day notifying of non-attendance and the surgery’s policy regarding further non-attendance and will result in a $40.00 non-attendance fee.

If you fail to attend 3 appointments you may be asked to seek medical treatment elsewhere.